Why Is Shein Not Accepting My Visa Gift Card Shopping on Shein with a credit or debit card is typically a straightforward process: you input the cardholder’s name and card details, and your order is complete within minutes. However, there are instances where it may fail. Curious about the reasons and how to resolve them? We’re here to explain the most common issues and their solutions.
Payment Error with a Credit Card on Shein
Often, errors occur shortly after entering your card details on Shein, prompting a warning message indicating that payment couldn’t be processed and has been declined. You might also encounter a message stating that an unexpected error occurred during the authorization process, along with suggestions to change your payment method or modify your card information. Here are the most frequent reasons for this error:
- Incorrect Data: If any of the card details, such as the card number, expiration date, or CVV security code, is entered incorrectly, the payment will not go through. Payment systems today are capable of detecting data inconsistencies. In this case, the solution is to re-enter the correct data.
- Card Issues: Problems with the card itself, such as insufficient balance, can prevent a successful purchase. To resolve this, you can check with your bank to ensure there are no issues related to your card. If your bank doesn’t find any problems, continue reading, as the issue may be beyond your control.
- Temporary Failures: Like any online store, Shein may experience temporary technical difficulties, especially during periods of high order volumes when payment systems can become overwhelmed. In such cases, it’s advisable to wait for a while before attempting to pay for your order again.
- Security Error: Shein may block an order payment if it detects data inconsistencies. Typically, you’ll be asked to place the order again, and you’ll receive a message explaining the situation. You may also receive a refund that will be credited to your account within 7 to 14 working days, depending on your bank. In some cases, Shein might request that you verify your identity by providing a photo of your ID card and credit card.
While Shein is a reputable site, you might hesitate to provide these documents. If you want to avoid sharing personal data, here are some alternatives for making payments with a credit or debit card.
What to Do If You Can’t Pay with a Card on Shein
If you encounter difficulties paying with your card on Shein, consider these alternatives:
- Pay with a Credit Card through PayPal: PayPal is a highly recommended alternative for secure online payments. Even if you’re not registered with PayPal, you can use it as a payment method on Shein by adding your card details for payment processing. Registering with PayPal is advantageous because it’s accepted by numerous online stores, allows payment with credit or debit cards, and provides recourse for handling purchase issues.
- Clear Your Cart and Reorder:
Occasionally, items left in your shopping cart for an extended period may result in order processing issues. If an error occurs during payment, try removing all items from your cart, adding them back, and proceeding with the purchase. To avoid overlooking anything, jot down the product codes to re-add them accurately.
- Check with Your Bank: If you’ve attempted multiple payments with incorrect data, your bank might have temporarily blocked your card for security reasons. This can happen when incorrect passwords are repeatedly entered during purchase attempts, preventing payments via PayPal or directly with your card on Shein. The only solution in this case is to contact your bank, as they may have blocked your card for online purchases. Some banks offer 24/7 customer support.
- Contact Shein:
Finally, remember that Shein offers efficient customer service. They can address your queries and concerns through their chat or messaging system. Access Shein’s customer service center by clicking on this link. Their agents can review your orders and provide detailed insights into why your payment was declined.