What Is Erac Toll On My Credit Card How was I linked to this violation or toll? This notice is based on information provided to us, the registered vehicle owner, by a municipality or toll road authority. The data, including the date, time, and vehicle details, indicates you were the renter.
How can I settle my citation or toll?
If you used a credit card or debit card for your car rental: We will automatically charge the credit or debit card listed on your rental agreement, so there’s no further action required.
If you prefer to pay with a different card or paid for your rental in cash, please follow this link: Payment Link.
Alternatively, you can pay for your toll or violation by mail. If this is your preferred method, send your payment along with the citation number (provided in our letter) to the following address: Alamo Rent A Car Citations PO Box 4033289 Atlanta, GA 30384-3328
Why am I being billed for a violation I already settled with the issuing municipality?
If you believe you’ve already paid the charges, please complete the Proof of Payment form, and one of our customer service representatives will address your inquiry.
Can you send me the actual violation or toll notice?
Our letter includes information about the date, time, and location of the incident. However, we typically receive only electronic notifications, which streamline processing and reduce time delays. Consequently, paper copies of tickets or violations are generally not available.
Why did I receive a letter directly from local authorities regarding a violation or toll?
In certain locations, Alamo collaborates with local authorities to transfer responsibility for violations and tolls to the accountable car rental customer. In such cases, customers make payments for their violations or tolls directly to local authorities. Nonetheless, our standard administrative fee still applies.
Why am I being charged now that my rental period has concluded?
We rely on government and toll agencies for all toll and violation-related information. Typically, this process takes one to four weeks, though it may sometimes take longer. Our objective is to promptly notify you of any charges. According to the terms and conditions outlined in your rental agreement, you are responsible for all expenses, fines, violations, tolls, and an administrative fee we impose for processing and billing.
I had my personal transponder in the vehicle, so why am I receiving charges?
If you had your personal transponder in the vehicle and believe these charges are incorrect, please complete our Proof of Payment form. A customer service representative will review and respond to your inquiry.
Why am I receiving multiple bills for the same rental period?
Our billing system sends notifications for each individual toll or violation incurred.
Why are you imposing a fee?
We apply this fee to cover the costs incurred by our affiliates and us for citations, tolls, and their administration.